Legal

Accessibility statement

Effective November 2, 2026. This statement is part of our Terms of Service. It describes our commitment, what we have done, what we know is not yet perfect, how to reach us, and how we handle accessibility feedback.

1. Our commitment

Clarté wants everyone to be able to find us, read about our services, get a price, book a visit, manage an account and talk to us, including people who use screen readers, keyboard navigation, switch devices, voice control, magnification, captions, or who have cognitive, learning, hearing, vision, mobility or speech disabilities. We commit to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA for the website and for the Clarté app (the progressive web app), and to treat any barrier that you report as a defect to be fixed, not as a preference.

2. Definitions and interpretation

2.1 Defined terms. In this statement: “Clarté”, “we” and “us” mean LIKE A KING INC., a New York corporation doing business in California as Clarté; “Services” means the website at theclarte.pro, the Clarté app and the home-care services we offer through them; “WCAG 2.2 AA” means the success criteria of level A and level AA of the Web Content Accessibility Guidelines 2.2 published by the World Wide Web Consortium; “Assistive Technology” means software or hardware that a person with a disability uses to access digital content, including screen readers, magnifiers, speech-recognition software, switch devices and alternative keyboards; “Barrier” means any feature of the Services that prevents or substantially impedes a person with a disability from using a part of the Services on an equal basis; “Feedback” means any report, question or request about accessibility that you send us; and “Business Day” means any day other than a Saturday, a Sunday or a state or federal holiday.

2.2 Interpretation. Headings are for convenience only. “Including” means “including without limitation”. A reference to a law or standard includes it as amended or replaced. This statement describes a good-faith commitment and a procedure; it does not guarantee that every page is free of every defect at every moment, and it does not limit any right that the law gives you.

3. Legal framework

We aim to meet and exceed the obligations that apply to a place of public accommodation and a business establishment in California and the United States, including Title III of the Americans with Disabilities Act of 1990 (42 U.S.C. § 12181 and following); the Unruh Civil Rights Act (Cal. Civ. Code §§ 51 and 52), under which a violation of the ADA is also a violation of California law; the California Disabled Persons Act (Cal. Civ. Code §§ 54 to 55.32); and the Fair Employment and Housing Act (Cal. Gov. Code § 12900 and following) as to our own team. WCAG 2.2 AA is the technical benchmark we have chosen. It is the generally accepted standard for web accessibility. This statement is made voluntarily and does not admit that any law requires a particular technical standard for a private business.

4. What we have done

We build and review the Services against the four principles of WCAG: perceivable, operable, understandable and robust. The following measures are in place.

4.1 Structure and navigation. Each page has a descriptive title, a single main heading, headings in logical order, landmark regions (header, navigation, main, footer), and a “Skip to content” link as the first element so that keyboard users can bypass the navigation. The navigation menus open with a keyboard, close with the Escape key, and expose their open or closed state to Assistive Technology. On small screens the navigation becomes a full-screen menu with the same controls.

4.2 Keyboard use. Every link, button, form field, menu and dialog can be used with a keyboard alone. We show a clear focus outline on every focusable element and we do not remove it. Dialogs (for example the privacy preferences dialog) move focus into the dialog, keep it there while open, close with the Escape key, and return focus to the control that opened them. We do not use keyboard traps.

4.3 Visual design. Text and interface elements are designed to meet the minimum contrast ratios (4.5:1 for normal text, 3:1 for large text and for interface components). Text can be enlarged to 200% and the layout reflows to a single column at a 320 CSS pixel width without loss of content or the need for two-dimensional scrolling. We do not use color alone to convey meaning. Touch targets are sized to be easy to press.

4.4 Motion. If your device is set to reduce motion, we turn off animations, smooth scrolling and moving galleries. Nothing flashes more than three times in any second. Decorative animations carry no information and are hidden from Assistive Technology.

4.5 Images and media. Meaningful images have text alternatives. Decorative images are marked as decorative so that screen readers skip them. Images of our AI characters are labeled as AI-generated. Where we publish video or audio with speech, we provide captions and a transcript.

4.6 Forms. Every form field has a visible label that is programmatically associated with it. Required fields are identified in text. Error messages say what went wrong and how to fix it, and are announced to Assistive Technology. We do not rely on a time limit to finish a form, and we explain any time limit that exists (for example the short life of a price quote). We do not ask you to re-enter information that you have already given in the same booking (WCAG 3.3.7), and the sign-in process does not require a cognitive test such as memorizing a puzzle (WCAG 3.3.8).

4.7 Language. Each page declares its language. We write in plain English, avoid unexplained jargon, and use consistent navigation and labels on every page.

4.8 Robust code. We use standard HTML elements and ARIA attributes only where native elements do not suffice, and we check that names, roles and states are exposed to Assistive Technology. Status messages (for example “Your request was sent”) are announced without moving focus.

5. How we check

5.1 Practice. When we release a change to a page or a feature, we check it by using only a keyboard, by zooming to 400%, by turning on reduced motion and high-contrast settings in the operating system, by listening to it with a screen reader, and by running automated checks for common failures. Automated checks find only part of the problems, so we treat them as a floor and not a ceiling.

5.2 Feedback as a test. We treat reports from people who use Assistive Technology as the most valuable test. Section 13 describes how to send one.

5.3 Review. We review this statement and the Services at least once a year and after any major change, and update the date at the foot of this statement.

6. The AI chat and voice

6.1 Text first. The Clarté AI team (Claire, Vivian, Harper, Grace and Audrey) is a chat that you can use by typing. Everything that the chat can do can also be done without it, through the website, the booking form, the app or the contact form. The chat is never the only way to book, pay, cancel or reach a person.

6.2 Screen readers and keyboards. New messages in the chat are announced to screen readers as they arrive, without taking focus away from where you are typing. The chat panel opens with a keyboard, has labeled controls (send, speak your message, read aloud, talk to a person, close), traps focus while it is a dialog on small screens, and closes with the Escape key. Buttons that the chat offers for confirmation are real buttons that can be reached with a keyboard.

6.3 Voice input. If your browser supports speech recognition, a microphone button lets you speak your message. You can always type instead. The recognized words appear in the message box so that you can read and correct them before you send. Speech recognition is performed by your browser or device, which may send audio to its vendor under the vendor’s policy; see the AI disclosure.

6.4 Spoken replies. A setting lets you have the AI characters’ replies read aloud. The voice is AI-generated, as the AI disclosure explains. The setting is off by default, can be turned on and off at any time, and does not replace the written reply, which is always displayed. A caption of what is being said is shown while a reply is spoken, so that spoken replies can be used by people who are deaf or hard of hearing.

6.5 Speech and communication differences. The chat does not require perfect spelling or grammar. If the chat misunderstands you, say “talk to a person” and a person at Clarté will take over.

6.6 Limits of AI. An AI system can make mistakes, including about accessibility matters. If an answer is unclear or wrong, ask for a person.

7. The Clarté app

The app is the same code as the website, installed from your browser. It therefore inherits the measures in Section 4. It respects your device’s text-size, zoom, contrast, reduce-motion and dark or light settings, can be used in portrait and in landscape orientation (we do not lock orientation), and works with your device’s screen reader and switch control. Notifications you opt in to are plain text. The app asks for camera, microphone, location and notification permissions only when a feature needs them, and each feature works without the optional permissions where it can.

8. Booking, payment and account features

8.1 Alternative ways. You do not need to use any particular feature to book or manage a visit. You can use the website, the app, or the contact form, or ask us (through the contact form) to arrange a visit with you in another way, such as by email or by a call at a time you choose.

8.2 Price estimate and booking. The estimate and booking steps use standard form controls with labels, show progress as text, let you go back, and do not require drag-and-drop or precise pointer gestures. Date and time choices can be made with a keyboard.

8.3 Payment. Payment is completed on a page provided by our payment processor. We choose a processor whose checkout supports keyboard use and screen readers, but we do not control that page. If you cannot complete payment there, tell us and we shall arrange another lawful way to take payment.

8.4 Sign-in. You can sign in with an email address and password or with Google or Microsoft. A password manager can fill the fields. We do not require a one-time code to be typed from memory within a very short time.

8.5 Documents. Agreements and receipts are available as web pages that can be read with Assistive Technology. If you need an agreement, receipt or notice in another format (large print, plain text, an audio recording, or a version read to you by a person), ask through the contact form and we shall provide it at no charge within five Business Days, or sooner where a booking is imminent.

9. Services in your home

9.1 Accommodations. We welcome clients with disabilities and we provide reasonable accommodations. Tell us what helps: a preferred way to communicate, a service animal, equipment or medical devices that need special care, an arrival routine (for example knocking in a particular way or a text before arrival), sensory preferences such as fragrance-free products or quiet equipment, a need to stay in a certain room, or a person who will assist you during the visit.

9.2 Service animals. Our team members are instructed to treat service animals as the ADA and California law require, and not to distract or touch them. If a service animal is in the home, please tell us the animal’s routine so that the team can work around it safely.

9.3 Scheduling. We shall adjust arrival windows and visit lengths where we reasonably can for a disability-related need, and we shall not charge a fee for making an accommodation.

9.4 Training and conduct. Our team is trained to respect the dignity and privacy of clients with disabilities, to ask before touching any assistive device, and to put things back where they were found. A team member who treats a client with a disability disrespectfully is subject to discipline. Tell us through the contact form.

9.5 Limits. An accommodation is a reasonable change to how we provide a service; it does not require us to provide a different service (such as personal care or medical assistance) or to work in conditions that are unsafe for our team, as the law recognizes.

10. Known limits

We believe the Services conform to WCAG 2.2 AA, but we know of the following areas where you may meet difficulty, and we are working on them.

10.1 Decorative animation. The decorative animation on the home page carries no information and is hidden from Assistive Technology. If you cannot comfortably view it, turn on reduced motion in your device settings and it is removed.

10.2 Third-party pages. Pages operated by others, including our payment processor, Google and Microsoft sign-in pages, and your browser’s own speech recognition, are not under our control. We choose providers with attention to accessibility and we ask them to fix defects we report, but we cannot guarantee their pages.

10.3 Fonts. The website loads fonts from Google Fonts. If a font does not load, your browser uses a fallback font; the content remains readable.

10.4 Older software. Some features may not work in browsers or assistive tools that are many versions old. The static pages and the contact form are designed to work in a wide range of browsers.

10.5 Legacy documents. Older agreements, notices and attachments may be available as PDF files that are not fully tagged. If you need one, ask for an accessible version (Section 8.5).

10.6 Maps and images in messages. Any maps or images that a person sends you through the chat may lack a text alternative. Ask the sender to describe them.

11. Technical specifications

The Services rely on HTML, CSS, JavaScript and WAI-ARIA, and are designed to work with current versions of the major desktop and mobile browsers and screen readers (including VoiceOver, TalkBack, NVDA and JAWS). The Services remain usable, in reduced form, if JavaScript is unavailable: static pages load, and the contact form can be submitted. The Services have been designed to avoid technologies that are not accessibility-supported.

12. Alternative access and effective communication

If any part of the Services cannot be used by you, you may ask us for effective communication in another form, which we shall provide as quickly as the circumstances reasonably allow. The following are examples of alternative access we provide on request: a person to complete a booking with you by email or a call; information read aloud; documents in large print or plain text; a longer or flexible time to respond; and a call-back at a time you choose. We do not ask you to prove your disability to receive this help, and we shall not ask for medical details beyond what is needed to understand what helps.

13. Feedback procedure

13.1 How to tell us. Use the contact form and choose “Accessibility”, or ask the chat to pass on a message. Please tell us the page or feature, what you were trying to do, what happened, and the Assistive Technology and browser you were using if you know them. You need not give personal medical information. You may also send feedback in any other way that suits you and we shall treat it as Feedback.

13.2 Our timeline. We shall (a) acknowledge Feedback within two Business Days; (b) tell you within ten Business Days whether we have confirmed the Barrier, and what we shall do; (c) provide an interim alternative (Section 12) at once where the Barrier blocks something you need to do; and (d) fix a confirmed Barrier within thirty days, or tell you the reason and the date by which we shall fix it. We shall tell you when it is fixed.

13.3 Escalation ladder. If you are not satisfied: (1) ask for reconsideration through the same form, and a different person at Clarté reviews it within ten Business Days; (2) you may contact the California Civil Rights Department or the United States Department of Justice, Civil Rights Division; and (3) you may use the dispute resolution procedure in the Terms of Service. You may skip any step.

13.4 No retaliation. We shall not refuse service, charge more, or treat you less favorably because you reported a Barrier or asked for an accommodation.

13.5 Records. We keep a record of Feedback and our response for four years, in order to learn from it and to show how we handled it.

14. Our posture on claims

14.1 Contact us first. A Barrier is something we want to fix quickly. We ask, as a courtesy and not as a condition of any right, that you tell us about a Barrier before taking other steps, so that we can fix it. We shall respond as Section 13 states. Nothing in this statement waives, limits or delays any right or remedy that the ADA, the Unruh Civil Rights Act, the Disabled Persons Act or any other law gives you, including the right to give the notices that California Civil Code sections 55.3 and 55.31 describe and the right to bring a claim within the time the law allows.

14.2 No admission. This statement is a description of our commitment and practice. It is not an admission that any particular feature fails to comply with a law, and it does not create a promise of results beyond what it says.

14.3 Good-faith repair. Where we fix a Barrier after a report, we do so because it is the right thing to do and because we have said we shall.

15. Our team

We provide reasonable accommodation to applicants and employees with disabilities, as the Fair Employment and Housing Act requires, and we engage in a good-faith interactive process. Team members can ask for an accommodation through the team portal or by telling a supervisor, and no request will be held against them. Internal tools, including the time clock and schedule, are held to the same standard as this statement.

16. Interaction with other documents; survival

16.1 Order of precedence. This statement supplements the Terms of Service. If it conflicts with the Terms of Service, the provision that is more protective of your rights controls.

16.2 Severability. If any provision is held unenforceable, it is limited to the extent necessary and the rest remains in effect.

16.3 Survival. Sections 13 and 14 continue to apply to Feedback received before a change to this statement.

17. Version history

Last reviewed November 2, 2026.

18. Contact

Choose “Accessibility” on our contact form, or ask the chat to pass on a message. We do not publish an address, telephone number or email address on this website.